We have won the ‘Best Broker Firm for Overall Quality’
With numerous changes happening on a national and global scale, Springtide Capital are proud to have sustained our high-level of overall quality and remained a trusted expert in the mortgage market. We are pleased to have been recognised by the Legal and General Mortgage Club with their ‘Best Broker firm for Overall Quality’ award for 2023.
Around 60% of all our activity is repeat business, demonstrating the high-level of overall quality we provide. We take every complaint extremely seriously and have only had one in the last year which has now been satisfactorily resolved. Our role is a long-term partnership with the client, as we proactively monitor rates ahead of our customers renewal date, offering expert insights into the market, supported by our strong relationships with lenders and underwriters.
In a fast-moving and economically challenging market, our skilled team have evolved to support our customers. Alongside your mortgage consultant, Springtide Capital will allocate you a dedicated case manager. Over the last year we have further increased our number of case managers, enabling us to offer a highly effective and personalised service. Our experienced mortgage consultants and case managers keep up to date with any initiatives and financial changes that have materialised, ensuring our customers have every opportunity to find the best possible deal.
“I am incredibly proud of the team. They work incredibly hard to find our clients the right deal and go above and beyond what’s expected. The fact that over 60% of our business is repeat business is a credit to the time and energy they invest in our clients and into securing a positive experience.” Henry Knight Managing Director, Springtide Capital.
To discuss your mortgage requirements today contact Springtide Capital on 020 8154 7280.